Terms of service

Terms & Conditions

Last updated: 14 August 2026

These Terms & Conditions apply to your use of the BowCo website and to purchases made through www.bowco.co.uk.

The website is operated by BowCo Ltd ("BowCo", "we", "us" or "our").

By using our website or placing an order with us, you agree to these Terms & Conditions together with our Privacy Policy, Shipping Policy and Returns & Refund Policy.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

1. About BowCo

BowCo Ltd operates the BowCo Hair Accessories online store.

Our online store is hosted by Shopify, which provides the ecommerce platform used to offer and sell our products.

You can contact us at:

BowCo Ltd
650-656 Prescot Road
Old Swan
Liverpool
L13 5XE
United Kingdom

Email: info@bowco.co.uk

2. Using Our Website

You may use our website only for lawful purposes.

You must not:

Use our website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to our website, systems or customer information
Introduce viruses, malicious software or other harmful technology
Interfere with the security or operation of our website
Scrape, copy or commercially exploit our website or its content without our permission
Infringe our intellectual property rights or those of another person

We reserve the right to restrict or prevent access to our website where we reasonably believe it is being misused.

3. Products

We make every reasonable effort to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your screen, device settings and lighting.

Due to the nature of some of our products, there may also be small variations between individual items.

Please read the individual product description carefully before placing your order.

Unless specifically stated on the product listing, we cannot guarantee a particular left or right facing direction for hair slides.

4. Product Availability

All products are subject to availability.

Adding an item to your basket does not reserve that item.

Occasionally, particularly during busy periods, an item may become unavailable after an order has been placed.

If this happens, we may contact you to offer a suitable alternative or refund.

If no suitable alternative is available, we will refund the unavailable item and dispatch the remainder of your order where appropriate.

Where we contact you regarding a replacement and do not receive a response within the timeframe stated in our email, we may refund the unavailable item so that the remainder of your order is not unnecessarily delayed.

5. Prices

All prices displayed on our website are shown in pounds sterling (£) unless otherwise stated.

Prices may change from time to time.

The price you pay will normally be the price displayed when your order is placed, subject to the provisions below regarding genuine pricing or website errors.

Delivery charges, where applicable, will be displayed at checkout before you complete your purchase.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your order.

After placing an order, you will receive an order confirmation email.

Receiving an automated order confirmation does not necessarily mean that we have accepted your order.

We reserve the right to decline or cancel an order where there is a legitimate reason to do so, including:

An item being unavailable
An obvious pricing or product information error
Payment not being successfully authorised
Suspected fraudulent activity
An order being placed in breach of these Terms
An error affecting our ability to fulfil the order

If we cancel an order after payment has been taken, we will refund the appropriate amount to your original payment method.

7. Order Information

You are responsible for providing accurate and complete information when placing an order.

Please check your:

Name
Email address
Billing information
Delivery address
Products and quantities

before completing your purchase.

If you notice an error after placing your order, please contact us as soon as possible.

We cannot guarantee that an order can be changed once it has entered processing or been dispatched.

8. Payment

Payment must be successfully authorised before an order can be processed.

Payments are handled through the payment methods made available at checkout.

Payment providers may have their own terms and conditions and privacy policies.

We reserve the right to carry out reasonable checks or cancel an order where we reasonably suspect fraudulent or unauthorised activity.

9. Discount Codes & Promotions

Discount codes and promotional offers are subject to any conditions stated with the promotion.

Unless otherwise stated:

Discount codes cannot be exchanged for cash
Only one discount code may be used per order
Discount codes must be entered correctly at checkout
Discounts cannot normally be applied retrospectively after an order has been placed
Promotions may be withdrawn or amended at any time before an eligible order is placed

Where a promotion has a closing date, minimum spend, product restriction or other condition, these requirements must be met for the discount to apply.

10. Free Delivery Promotions

Where free delivery is available, the qualifying delivery option must be selected at checkout.

Separate orders cannot be combined after purchase to meet a free delivery threshold.

We cannot retrospectively combine separate orders or apply a free delivery promotion after checkout where the qualifying option was not selected.

11. Processing, Dispatch & Delivery

Our current order processing and dispatch timeframe is displayed at checkout.

Processing and dispatch time is separate from Royal Mail delivery time.

The processing time is the time required for us to pick, pack and prepare your order for collection.

Royal Mail Tracked 24 and Tracked 48 refer to the Royal Mail delivery service used after your order has been dispatched.

Selecting Tracked 24 does not mean that your order will be dispatched or delivered within 24 hours.

Delivery estimates provided by Royal Mail are estimates and are not guaranteed unless a specifically guaranteed delivery service is stated.

Please see our Shipping & Delivery Policy for full information.

12. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing an order, please contact us immediately.

Once an order has been processed or dispatched, we may be unable to amend the address.

Where a parcel is returned to BowCo because an incorrect or incomplete address was provided, or because the parcel was not collected, additional delivery charges may apply if you would like the order sent again.

Please see our Shipping & Delivery Policy for further information.

13. Returns & Refunds

Our returns, cancellations and refund procedures are explained in our Returns & Refund Policy.

Nothing in these Terms or our Returns & Refund Policy affects your statutory consumer rights.

Where applicable, customers purchasing online may have statutory cancellation rights in addition to BowCo's own returns policy.

14. Faulty or Incorrect Products

If you receive an item that you believe is faulty, damaged or incorrect, please contact us as soon as possible at info@bowco.co.uk.

Please include your order number, a description of the problem and photographs where appropriate.

Do not return a faulty or incorrect item before contacting us unless we have instructed you to do so.

Your statutory rights relating to faulty, damaged, incorrectly supplied or misdescribed products are not affected.

15. Custom & Personalised Products

Certain products may be made specifically to your requirements, including personalised, bespoke or custom products.

Please check all information supplied when ordering a custom product carefully.

Where permitted by law, statutory change of mind cancellation rights may not apply to products made to your specifications or clearly personalised.

This does not affect your rights if the product is faulty, damaged or not as described.

16. Trade & Bulk Orders

Where we offer trade, wholesale, bulk or custom ordering, additional terms may apply.

These will be communicated where appropriate before the order is confirmed.

Consumer cancellation rights may not apply to purchases made wholly or mainly for business purposes.

17. Website Errors

We make reasonable efforts to ensure that the information on our website is accurate.

Occasionally, errors may occur in product descriptions, prices, promotions, stock availability or delivery information.

Where we discover an obvious error affecting an order, we will contact you as soon as reasonably possible.

Where appropriate, we may give you the option to proceed on the corrected terms or cancel the affected item or order for a refund.

18. Intellectual Property

Unless otherwise stated, the content on the BowCo website, including our branding, product photographs, graphics, designs, written content and other materials, belongs to BowCo or is used by us with permission.

You may use our website for personal, non-commercial purposes.

You must not reproduce, distribute, sell, commercially exploit or use our content without our prior permission except where permitted by law.

19. Reviews & Customer Content

If you submit a product review, photograph, comment or other content through our website, you confirm that you have the right to submit that content.

Content must not be unlawful, defamatory, abusive, misleading or infringe another person's rights.

We may remove content from our website where we reasonably believe it breaches these Terms or applicable law.

Please see our Privacy Policy for information about how personal information associated with reviews or other submissions is handled.

20. Third Party Services & Links

Our website may use or link to services provided by third parties, including payment providers, delivery providers and social media platforms.

We are not responsible for the content or operation of third party websites that we do not control.

When using a third party website or service, you should review that provider's own terms and privacy information.

21. Website Availability

We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted access.

We may occasionally need to suspend, change or update parts of the website for maintenance, security, technical or operational reasons.

We will not be responsible for losses that could not reasonably have been foreseen or that result from circumstances outside our reasonable control, except where liability cannot lawfully be excluded.

22. Our Liability

Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so.

Nothing in these Terms affects your statutory consumer rights.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.

If you are purchasing products as a consumer, these Terms do not exclude any rights or remedies you have under applicable consumer law.

23. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we use it, who we may share it with and your data protection rights.

24. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, products, services, business practices or applicable law.

The latest version will be published on our website.

Changes will not normally affect orders that were placed before the updated Terms took effect.

25. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you may also have rights under the laws applicable where you live.

Nothing in these Terms limits any rights you may have to bring proceedings in a court that has jurisdiction under applicable consumer law.

26. Contact Us

If you have any questions about these Terms & Conditions, please contact: