Returns & Refunds

We hope you love your BowCo order, but if you change your mind, we offer a 30 day returns policy.

Please read the information below before returning an item.

Returns

You have 30 days from receiving your order to request a return.

To be eligible for a return under our returns policy, items must be:

• Unworn and unused

• In the same condition in which they were received

• In their original packaging where applicable

• Accompanied by your order details or proof of purchase

To request a return, please contact us at info@bowco.co.uk before sending your items back.

Please include your order number and details of the item or items you wish to return.

Return Address

Once you have contacted us, returns should be sent to:

BowCo Hair Accessories
650-656 Prescot Road
Liverpool
L13 5XE

Customers are responsible for the cost of returning unwanted items.

We strongly recommend obtaining proof of postage and keeping it until your refund has been completed.

BowCo cannot be responsible for returned parcels that do not reach us.

Change of Mind Returns

For eligible change of mind returns, customers are responsible for the cost of returning the items to us.

Your statutory cancellation rights for online purchases are not affected by our 30 day returns policy.

Where you exercise your statutory right to cancel an eligible online order within the applicable cancellation period, we will also refund the standard outbound delivery charge where required by law.

If you selected a more expensive delivery service, we are only required to refund an amount equivalent to our least expensive standard delivery option.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If you believe an item is faulty, damaged or you have received an incorrect item, please do not return it before contacting us.

Email info@bowco.co.uk with:

• Your order number

• A description of the problem

• Clear photographs of the item received

We will review the issue and let you know the next steps.

Where an item is confirmed as faulty, damaged or incorrectly supplied by BowCo, we will arrange an appropriate resolution in accordance with your statutory rights. This may include a replacement, refund or return at our cost, depending on the circumstances.

Non Returnable Items

Certain products may be excluded from change of mind returns where permitted by law. These may include:

• Personalised products

• Bespoke or custom made products

• Products made specifically to your requirements

• Gift cards

Please contact us before ordering if you are unsure whether a particular product is eligible for return.

This does not affect your statutory rights where an item is faulty, damaged, not as described or otherwise does not conform to your legal rights.

Sale Items

Sale and discounted items can be returned where they are eligible under our returns policy.

Your statutory rights also apply to sale items.

Exchanges

We do not currently offer direct exchanges.

If you would like a different colour, style or product, the quickest option is to return the unwanted item for a refund and place a new order through our website.

This also helps avoid your preferred item selling out while your return is on its way back to us.

Out of Stock Items

Occasionally, an item may become unavailable after an order has been placed.

If we have a suitable alternative available, we may contact you to offer the choice of a replacement or refund.

If we do not have a suitable replacement available, we will refund the unavailable item and dispatch the remainder of your order.

Where we contact you regarding an alternative and do not receive a response within the timeframe stated in our email, we may refund the unavailable item so that we do not unnecessarily delay the rest of your order.

Refunds

Once your return has been received, we will inspect the item and process the appropriate refund.

Approved refunds will be made to your original payment method.

Please allow time for your bank, card provider or payment provider to process the refund after it has been issued.

Where statutory cancellation rights apply, refunds will be made within the timeframes required by law.

If you have not received an approved refund after 15 business days, please contact us at info@bowco.co.uk.

Your Statutory Rights

Nothing in this returns policy affects your statutory rights under UK consumer law.

If an item is faulty, damaged, not as described or not fit for purpose, you may have additional rights to a refund, repair or replacement.

Questions About a Return?

If you have any questions before returning an item, please contact us at info@bowco.co.uk and include your order number so we can help you as quickly as possible.