Shipping policy
Please read our delivery information carefully before placing your order.
Processing & Dispatch Times
Our current processing and dispatch time is displayed at checkout when you place your order.
The dispatch time is the time it takes our team to pick, pack and prepare your order for collection by Royal Mail. It is not the delivery time.
Orders are processed and dispatched Monday to Friday, excluding bank holidays.
During particularly busy periods, including back to school season, we recommend ordering as early as possible.
UK Delivery Options
Once your order has been processed, it will be sent using the Royal Mail service selected at checkout.
Royal Mail Tracked 24
Royal Mail's faster tracked delivery service.
Orders placed before 12pm Monday to Friday with Royal Mail Tracked 24 selected will be prioritised for dispatch that same working day.
While we will always do our best to achieve same day dispatch for qualifying Tracked 24 orders, same day dispatch is not guaranteed, particularly during exceptionally busy periods or circumstances outside our control.
Orders placed after 12pm, at weekends or on bank holidays will be processed from the next working day.
Royal Mail Tracked 48 / Standard Delivery
Orders using our Royal Mail Tracked 48 or standard delivery service are normally processed and dispatched within 2–3 working days, Monday to Friday excluding bank holidays.
Please note: Tracked 24 and Tracked 48 refer to Royal Mail's delivery service after your order has been dispatched.
Royal Mail delivery times are estimates and are not guaranteed. Selecting Tracked 24 gives your order priority processing as outlined above, but it does not guarantee that your parcel will be delivered within 24 hours.
Free UK Delivery
Free standard UK delivery is available on orders over £25, where shown at checkout.
Separate orders cannot be combined after they have been placed to qualify for free delivery.
If a free delivery promotion is running, the relevant delivery option must be selected at checkout. Unfortunately, we cannot retrospectively apply free delivery or refund postage where the correct option was not selected.
Dispatch Confirmation & Tracking
You will receive a dispatch confirmation email once your order has left BowCo.
Your Royal Mail tracking information will be included where applicable.
Please allow some time after receiving your dispatch email for Royal Mail's tracking system to update.
Delivery Delays
Once your parcel has been handed to Royal Mail, delivery times can occasionally be affected by circumstances outside our control, including severe weather, local depot delays, seasonal demand and other disruption within the Royal Mail network.
Please remember that Royal Mail delivery times are estimates rather than guaranteed delivery dates.
If your parcel is taking longer than expected, please check your tracking information and, where appropriate, check with neighbours, your safe place and your local Royal Mail delivery office.
If you are still unable to locate your parcel, please contact us at info@bowco.co.uk and we will help you investigate.
Delivery Address
Please check your delivery details carefully before completing your order.
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
If an order is returned to us by Royal Mail because an incorrect or incomplete address was provided, or because the parcel was not collected, the eligible order value will be refunded once the parcel has been received back by us.
Original postage costs will not be refunded where the return was not caused by an error on our part.
Returned Parcels
If Royal Mail returns an order to us because delivery was unsuccessful or the parcel was not collected, we will contact you or process the appropriate refund once it has been received back at BowCo.
Where the return is not due to an error by BowCo, original postage costs are non refundable.
If you would like the order to be sent again, a new postage charge may apply.
Packaging
All items purchased within the same order are normally dispatched together in one recyclable cardboard postage box.
Unless specifically stated on the individual product listing, items may be supplied with or without a backing card.
Gift boxes or additional gift packaging are not included unless specifically stated or purchased separately.
Hair Slide Direction
We are unable to offer a choice of left or right facing hair slides unless specifically stated on the product listing.
Please take this into consideration before purchasing if you require a particular direction.
Incorrect or Faulty Items
We carefully check orders before dispatch, but if you believe you have received an incorrect or faulty item, please contact us at info@bowco.co.uk as soon as possible.
Please include your order number and photographs of the item received so we can investigate and resolve the issue for you.
Depending on the circumstances, we may ask for the item to be returned before a refund or replacement can be completed.
Missing Parcels
If your tracking shows that your parcel has been delivered but you cannot locate it, please check:
Your safe place
With other members of your household
With your neighbours
Around your property
Your local Royal Mail delivery office
If you are still unable to locate your parcel, please contact us at info@bowco.co.uk and we will assist you with the next steps.
Please be aware that Royal Mail may require us to allow a certain amount of time to pass before a parcel can officially be investigated or treated as lost.
Need Help?
If you have any questions regarding your order or delivery, please contact us at info@bowco.co.uk.
We are a small family run business and will always do our best to help resolve any delivery issues as quickly as possible.
BowCo Hair Accessories