Privacy policy

Privacy Policy

Last updated: 14 August 2026

BowCo Ltd ("BowCo", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit www.bowco.co.uk, place an order, create an account, contact us, sign up for marketing or otherwise interact with BowCo.

For the purposes of UK data protection law, BowCo Ltd is the data controller responsible for your personal information.

Information We Collect

The personal information we collect depends on how you interact with BowCo and our website.

This may include:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and purchase information

  • Payment confirmation and transaction information

  • Account information, where you create an account

  • Products you view, add to your basket or purchase

  • Communications you send to us

  • Customer service and returns information

  • Reviews or other content you choose to submit

  • Device, browser and IP address information

  • Information about how you use and interact with our website

We only collect information that is reasonably necessary for running our business, providing our services and fulfilling our legal obligations.

Payment Information

Payments made through our website are processed by our payment providers.

Payment providers may collect information such as your card details, billing address and other payment information necessary to process your transaction.

BowCo does not need to directly store your complete debit or credit card details in order to fulfil your purchase.

Your payment provider will process your information in accordance with its own privacy policy and security requirements.

How We Collect Your Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, request a return or otherwise provide information to us

  • Automatically when you use our website, including through cookies and similar technologies

  • From companies that provide services to us, including our ecommerce platform, payment providers, delivery providers and marketing or analytics providers

  • When you interact with our emails, advertisements or social media content

How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfil your orders

  • Take and process payments

  • Arrange delivery of your purchases

  • Provide order and delivery updates

  • Process returns and refunds

  • Respond to questions and provide customer support

  • Manage your customer account

  • Prevent and investigate fraud or misuse of our website

  • Maintain the security of our website and services

  • Improve our products, website and customer experience

  • Analyse how customers use our website

  • Send marketing communications where permitted

  • Display relevant advertising where permitted

  • Comply with our legal, accounting and regulatory obligations

  • Establish, exercise or defend legal claims

Our Legal Basis for Using Your Information

Under UK data protection law, we need a lawful reason to process your personal information.

Depending on the circumstances, we may rely on:

Contract
We need certain information to process your order, take payment, arrange delivery and provide the products or services you have purchased.

Legal obligations
We may need to retain or process certain information to comply with tax, accounting, consumer protection and other legal requirements.

Legitimate interests
We may process information where it is reasonably necessary for the operation and improvement of our business, provided those interests do not override your rights and freedoms. This may include fraud prevention, customer service, website security and certain business analytics.

Consent
Where required, we will ask for your consent before using your information, for example for certain marketing or advertising activities. Where we rely on consent, you can withdraw it at any time.

Marketing

If you have subscribed to receive marketing from BowCo, or where we are otherwise permitted to contact you, we may send you information about products, offers, promotions, launches and other BowCo news.

You can unsubscribe from marketing emails at any time by selecting the unsubscribe option at the bottom of our marketing emails.

You can also contact us at info@bowco.co.uk.

Unsubscribing from marketing will not prevent us from sending essential service messages relating to an order you have placed, such as order confirmations, dispatch notifications, delivery information or information about a return or refund.

Cookies & Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small files that can be stored on your device when you visit a website.

We may use cookies to:

  • Make our website function correctly

  • Remember your preferences

  • Maintain your shopping basket

  • Understand how visitors use our website

  • Measure website performance

  • Improve our services

  • Support marketing and advertising where permitted

Some cookies are essential for the operation of our website, while others may require your consent.

Where required, you can manage your cookie preferences using the cookie controls available on our website.

You can also control cookies through your browser settings. Blocking certain cookies may affect how some parts of our website function.

Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services to you.

As part of providing these services, Shopify may process personal information relating to your use of our website and your purchases.

Shopify processes information in accordance with its own privacy practices and applicable data protection requirements.

Sharing Your Personal Information

We do not disclose your personal information unnecessarily.

We may share information with trusted companies where this is necessary to operate BowCo and provide our services.

These may include:

  • Our ecommerce and website providers

  • Payment processors

  • Royal Mail and other delivery or fulfilment providers

  • IT and website service providers

  • Customer service providers

  • Email and marketing platforms

  • Analytics providers

  • Advertising platforms, where permitted

  • Professional advisers such as accountants, insurers or legal advisers

  • Government, regulatory or law enforcement bodies where required by law

These organisations may only receive the information necessary for the services they provide.

We may also disclose information where required by law or where necessary to protect BowCo, our customers or others from fraud, security threats or unlawful activity.

Royal Mail & Delivery Providers

When you place an order, we may provide your name, delivery address, email address, telephone number and relevant order or delivery information to Royal Mail or another delivery provider where necessary to deliver your order and provide delivery updates.

Delivery providers process this information in accordance with their own privacy practices.

Reviews & User Generated Content

If you choose to submit a product review or other content intended to be displayed publicly, information you choose to include may become publicly visible.

Please avoid including personal or sensitive information within a public review.

Once information has been made public, we cannot control how other people may view, copy or use it.

Social Media & Third Party Websites

Our website may contain links to social media platforms and other third party websites.

If you follow a link to another website or interact with us through a third party platform, that organisation may collect and process information according to its own privacy policy.

BowCo is not responsible for the privacy practices or security of websites or platforms that we do not control.

Children's Privacy

Our website and online store are intended for customers who are able to make purchases in accordance with applicable law.

We do not knowingly collect personal information directly from children where we do not have an appropriate lawful basis to do so.

If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact info@bowco.co.uk.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The length of time may vary depending on the type of information and why we hold it.

For example, we may retain order and transaction information where necessary to comply with tax, accounting, consumer protection and other legal obligations.

We may also retain information where reasonably necessary to resolve disputes, prevent fraud, enforce agreements or establish or defend legal claims.

When information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

Keeping Your Information Secure

We take reasonable organisational and technical measures to protect the personal information we hold.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

If you have an account with us, you are responsible for keeping your login details and password secure.

If you believe your BowCo account or personal information has been compromised, please contact us as soon as possible.

International Transfers

Some of the companies we use to operate our website and services may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection law.

This may include transferring information to countries recognised as providing an adequate level of protection or using appropriate contractual safeguards where required.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information in certain circumstances

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain uses of your personal information

  • Request a copy of certain information in a portable format

  • Withdraw consent where we rely on consent to process your information

These rights are not absolute and may not apply in every circumstance.

We may need to ask you for information to confirm your identity before completing a request.

To exercise your rights, please contact us at info@bowco.co.uk.

Complaints

If you have a concern about how BowCo has collected or used your personal information, please contact us first so that we have the opportunity to investigate and resolve your concern.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

You can find further information about your data protection rights and making a complaint through the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal and regulatory requirements.

When we make changes, we will update the Last updated date at the top of this policy.

We recommend reviewing this page periodically for the latest information about how we handle your personal information.

Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or would like to exercise your data protection rights, please contact:

BowCo Ltd
650-656 Prescot Road
Old Swan
Liverpool
L13 5XE
United Kingdom

Email: info@bowco.co.uk